A “Cool” Upgrade for Starbucks - Program Highlight Video

Every iced drink Starbucks makes just changed.

In the hustle and bustle of daily life, it's often the small details that make the biggest impact. 

That’s why we’re excited to share our latest project: replacing ice machines at Starbucks stores with state-of-the-art nugget ice makers. But just to be clear this change isn’t just about ice; it’s about enhancing customer experience and driving success in unexpected ways.

The Cool Shift to Nugget Ice

In the grand timeline of human history, there are transformative moments that shape generations. While upgrading ice machines might not seem like one of those moments, for Starbucks customers and employees, it’s a significant shift. Here's why:

1. Efficient Ice Production
   Traditional ice machines at Starbucks weren’t cutting it. Insufficient ice production was a common issue, affecting customer satisfaction and store operations. We stepped in to manage the entire project, ensuring a smooth and efficient transition to new, high-performance Follet units.
   

2. Seamless Installation
   One of the biggest challenges in any upgrade is minimizing disruptions. Our team at Apex provided turnkey management, handling everything from planning and pre-installation to the actual installation and beyond. We replaced old ice machine units and condensers with new, efficient ones, all without causing any store shutdowns. This seamless approach meant that Starbucks could continue serving their customers without a hitch.
   

3. Enhanced Customer Experience
   The result? Starbucks employees are thrilled with the new machines, which now consistently produce enough ice to meet daily demands. This might seem like a small improvement, but it has a big impact on customer satisfaction. After all, a refreshing cold beverage is a key part of the Starbucks experience, and the new nugget ice makes it even better.

We are incredibly honored to have partnered with Starbucks on this project, bringing about a significant improvement in their day-to-day operations and customer experience.

Ready to see the “cool” change we've made? Watch the video to get a closer look at how Apex Imaging Services is helping Starbucks keep their customers refreshed and satisfied.